Designing for the grid, in the field
Scope of work
UX Research, UX Design, Design System
Industry
Energy
Website
www.eon.com
E.ON’s field technicians needed a reliable way to access and act on grid data—often with no signal. I led the UX design of a new iPad app that simplified workflows and made critical information accessible under real-world conditions.
15% faster field efficiency
Critical grid data available offline
Safer, stress-free repairs in remote areas
The old app was slowing technicians down: weak performance, outdated UI, and clunky interactions that didn’t work with gloves or one-handed use. My mission was to rethink the experience from the ground up.
As the sole UX designer, I researched field work patterns with stakeholders, mapped workflows, and designed within E.ON’s ecosystem guidelines. Key decisions—offline-first architecture, one-handed navigation, collapsible panels, and critical info surfaced upfront—transformed the app into a tool technicians could trust on the job.
The redesigned app gave technicians stability and clarity where they needed it most. With accurate offline data and streamlined workflows, repairs became faster, safer, and less stressful. For E.ON, this meant a projected 15% boost in field efficiency—a foundation for cost savings and improved reliability across their grid operations.
